At FunSex shop we are 100% committed to protecting the privacy and security of our users and clients (that is, yours).

The people who are part of the FunSex Shop team are also users and clients of other websites, so we value and respect the importance of the privacy of personal data.

That's why we will always be clear and transparent about the information we are obtaining, and what we will do with that information.

Our principles

#Transparency – We are an open book regarding your data

#Property – Your data is yours and no one else's

#Security – Your data is safe with us

#Tranquility – We do not sell, nor will we sell, your data to anyone

In accordance with our principles, and in compliance with the provisions of European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR), as well as in compliance with the applicable national regulations on data protection, this new privacy policy establishes the sections that we will see below.

All personal data is obtained and processed in accordance with the data protection laws of Spain and the European Union.

1. Who is responsible for the processing of your data

For all our services, the data controller, that is, the company responsible for your privacy, is FunSex Shop, with registered office at Carrer d'Enric Granados, 64, 08330 Premià de Mar, Barcelona email funsexshopweb@gmail.com.

2. Your information and your rights

Your information is yours alone. And as such, you have many rights related to your personal information:

• The right to be informed about how your personal information is used (like right now reading these words).

• The right to access the personal information we have about you.

• The right to request correction of inaccurate personal information we hold about you. ‌

• The right to request the deletion of your data, or to interrupt its processing or collection, in some cases.

• The right to discontinue direct sales marketing or Newsletter messages, and to withdraw your consent to other content-based processing at any time.

• The right to request that we transfer elements of your data to you and other service providers.

• The right to lodge a complaint with the regulatory body regarding data protection (such as the Spanish Data Protection Agency).

 If you want to exercise your rights, file a complaint, or if you simply have any questions, do not hesitate and contact us through the website funsexshopweb.es

3. What personal data we collect and process, and for what purpose

At FunSex Shop we only collect and process the data that you provide us voluntarily. You do not have to give us any type of personal information, but if you decide not to do so, you may not be able to buy on our website, and your shopping experience with us may not be the best. But it's your choice. And we respect it.

Likewise, remember that the provision of personal data requires a minimum age of 18 years or, where applicable, having sufficient legal capacity to contract.

Regarding the data that we can collect and process about you, there is:

• Identification data: your name, address and contact information – This information includes your email address, your mobile phone number, the billing postal address and the shipping postal address. This information is basic to, for example, be able to formalize the purchase contract with you (more information on the Terms and Conditions page), be able to send you your orders, be able to inform you of their status, be able to send you your invoice/purchase receipt, to be able to notify you of any incident related to your orders or to be able to request additional information if it is not complete to process your purchase. Likewise, we will ask you for your DNI number only when shipments are destined for the Canary Islands. If you wish, and if you express this by giving us your explicit consent during the purchase process, we will use your email to send Newsletters with content prepared by our sexologists or commercial information about news or offers. The channels that we will use to notify you if necessary are email, SMS or WhatsApp. If you do not wish to be contacted by any of these means, please contact us before making your purchase.

• Technical information – This information includes technical details about the device(s) you use to visit our website (device type, IP address, screen size, pages viewed, page of origin, time on page…) and user data. how you use our website. This information is basic to be able to protect our website (and therefore, your personal data), as well as to be able to improve our website and adapt its configuration to your preferences and comfort. We also use this information for analytical purposes, to make our website as intuitive as possible and to make navigation easier for you.

• Your payment information (partially) – Don't worry, for your security, we neither store on our servers nor have access to your full debit/credit card number (only the last 4 digits), much less the verification code CVV of the same. As for other alternative payment methods such as PayPal, Amazon Pay, Apple Pay or Klarna, we only have the email linked to which the payment was made, nothing more. This information is essential to be able to collect payments, make refunds and prevent or detect possible fraud with stolen or lost cards.

• Your purchase history – We maintain a history of your purchase history with us in order to offer you the best customer service, assistance in case of incidents, manage refunds or returns, or suggest products that may be of interest to you (always with explicit authorization by your part).

• Your contact history with us – We keep a history of your contact history with us, whether via email, SMS, WhatsApp or Chat, in order to offer you the best possible customer service, as well as to train our teams.

• Your review of our products – When you leave a review about one of our products, we store it so we can show it to users/customers who may be interested in said product. In this case we only collect your name, your email, your rating of our product and your comments about it. Your email will never be shown on the page. Your name will be shown (only the first name, not the last name), but if you wish you can invent a nickname or request that the rating be anonymous when publishing it.

Optional information that you provide us:

• Your date of birth – Optionally, you can provide us with your date of birth to accumulate more points (meloncitos) in our points program. This information will be used solely for statistical and analysis purposes of our users.

• Information about your gender – Optionally, you can provide us with your gender to accumulate more points (meloncitos) in our points program. This information will be used for statistical and analysis purposes of our users, as well as to be able to recommend products in a personalized way.

• Information about your sexual orientation – Optionally, you can provide us with information about your sexual orientation to recommend products and services according to your needs and preferences. In any case, this information will only be used for these purposes.

• Any personal data that you provide us through our Chat – Optionally, we provide this section so that you can make any queries you wish. In any case, we will only use this information to answer your questions at that time.

We ask that you provide us with information about your identity and legitimacy, truthfully, accurately and completely. Likewise, we ask that you keep us updated on your data.

When you provide us with any false, inaccurate or incomplete information, we may deny you current or future access and use of our platform or any of our content and/or services.

Likewise, we recommend that you safeguard your identification password to use our services and do not share it with third parties.

4. What is the legitimacy for the processing of your data?

• Express consent: when you register on our platform to accumulate points on each of your purchases (Loyalty Program). Likewise, we will request your express consent for the following purposes: subscription to the newsletter, sending commercial communications, responding to your queries and/or requests, earning money as an affiliate, booking appointments with collaborators (sexologists) and responding to surveys ( quiz ).

• Legitimate interest: to carry out the necessary checks to detect and prevent possible fraud in the registry to accumulate points, as well as to respond to your requests or queries and provide the appropriate service.

• Execution of the contractual and/or pre-contractual relationship: your data is necessary for the execution of the services you have contracted, as well as to manage your purchases, order deliveries and possible incidents.

5. Do you use Cookies?

Of course! Cookies are a great invention that help us offer you a better and more personalized user experience, and they are also delicious ;)

The only drawback of cookies is when they are used to chase you all over the Internet, to always bombard you with the same advertisement, or to facilitate Spam on your social networks... Our cookies are not one of those. They are the good ones. 

6. How long is your data kept?

Just enough. We will not retain your data for longer than is strictly necessary to fulfill the purposes for which it is being processed.

To determine the appropriate retention period for your data, we will take into account the amount, nature and sensitivity of your personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

In general, for customers who have made a purchase, the minimum period of retention of their data in our systems will be 2 years, coinciding with the 2-year warranty on our products under European consumer guarantee regulations. In this way, and if the necessary conditions are met, we will be able to offer you a free replacement or refund whenever necessary.

Your personal data obtained to send commercial communications and/or newsletters will be maintained until you decide to revoke your consent and request unsubscription from this service.

When we no longer need to use your personal data, we will delete it from our systems and records or anonymize it so that we can no longer identify it.

Remember that at any time you have the right to contact us so that we can rectify or delete your data from our systems.

7. Who is your data shared with and why?

We never sell, nor will we sell, your personal data to third parties. We want to earn and maintain your trust, and we believe that this is absolutely essential to this end.

That said, and in order to provide you with the best service and experience possible, we need the help of the best providers, and that is why we find it essential to share some of your data with the following types of companies:

• Companies that carry out activities to get your purchases to you, such as payment service providers, warehouses, order packers and transport companies. For example, Stripe, Klarna, AmazonPay, Correos, Correos Express, Sending or DHL, among others.

• Companies that develop technical activities for the support and access of this page or any of its functionalities. For example, Shopify.

• Companies that carry out activities to collect user ratings or opinions independently. For example TrustedShops, among others.

• Professional service providers, such as marketing agencies, advertising partners and hosting companies and affiliate programs that help us run our business. For example, Google, Awin or Refersion, among others.

• IT companies, as well as other platform providers that provide maintenance services, databases and tools for sending newsletters and/or commercial information.

• Credit reference agencies, security agencies and fraud prevention agencies so we can tackle fraud.

• Group companies, since, sometimes, different companies in our group are in charge of different activities, which will not involve the execution of direct commercial actions towards users.

We may provide third parties with aggregate information and analytics about our users or clients, but before doing so, we ensure that they are not identifiable through a procedure to anonymize the data.

We guarantee that all third parties with whom we share your data comply with European data protection regulations (GDPR). If you want to know exactly the list of companies we work with and their privacy policies, please contact us and we will be happy to provide you with more information on this topic.

International data transfer

On occasion, some of our providers may have their servers outside the European Economic Area (EEA).

Thus, and in compliance with article 34 point 5 of the LOPD and 66.2 of the RLOPD, we inform you that in the event that the data provided by you is transferred or stored outside the ‌ European Economic Area (EEA), you will be expressly accepting the necessary transfer of international data to the international servers of said FunSex Shop providers, the sole purpose being the storage of the data on the servers, and strictly necessary to be able to provide you with the service.

For informational purposes, and without excluding those not listed here, some of the FunSex Shop providers with international servers are Shopify, Google, Stripe, PayPal, Apple Pay, Amazon Pay, Klaviyo, Klarna or MailChimp. In any case, all international transfers will be carried out on the basis of Standard Contractual Clauses (CCT), after evaluating the circumstances of the transfers and the complementary measures that we will apply, as well as the guarantees that we will require from these suppliers to guarantee a level adequate protection of the transferred data.

If you have more questions about the international transfer of your data, please contact us and we will be happy to provide you with more information on this topic.

8. Your personal data is protected

The security of your data is our obsession. Therefore, we follow strict security procedures when storing or sharing your personal data with third parties, as well as to protect it from accidental loss, damage or destruction. All data you provide to us is protected with 256 -bit SSL ‌ encryption technology.

All payment data is transmitted via SSL over a dedicated network infrastructure, and is stored in accordance with PCI DSS Level 1 data security standards for the payment card industry. Remember that at no time do FunSex Shop employees have access to your debit or credit card details.

As we have already commented in the previous point, we may share your information with trusted third parties for the purposes stipulated in this privacy policy, but we require that all third parties have implemented the appropriate technical and operational security measures to protect your personal data, from in accordance with the data protection laws of Spain and the European Union.

You can rest assured, but if you have more questions about how we protect your data, please contact us and we will be happy to provide you with more information on this topic.

9. Changes to the Privacy Policy

From time to time we may make changes to this page to reflect how we process your data.

If we make any significant changes, we will clarify them on this website, or by any other means of contact such as email, so that you can review the changes before continuing to use FunSex Shop.

10. How to contact us

We are always interested in knowing the opinion of our users and clients.

If you have any questions or comments about our privacy policy, want us to stop using your information, want to exercise any of the rights indicated above or have any complaints, please do not hesitate to contact us, we will be happy to answer all your questions .

You can contact us by sending us an e-mail to infofunsexshop@gmail.com , or writing to us at:

FunSex Shop

C/Enrique Granados 64 Bajos, 08330 Premiá de Mar

08330 Premia de Mar, Barcelona, ​​Spain