Incidents or returns
Incidents or warranty
ONLINE PRICES MAY DIFFER FROM THE PRODUCTS IN OUR PHYSICAL STORES, CLAIMS ARE NOT ACCEPTED FOR PRICE DIFFERENCES.
If you have a problem with a product and it is still within guarantee you can request an exchange for another identical product or a gift card . The most common cases for toys are, for example:
- It doesn't turn on or it doesn't vibrate
- Does not charge when connected to power
- It doesn't have the vibration modes it should have.
You can also request the guarantee and replacement if the product has arrived in poor condition directly (obvious damage to the toy, not cosmetic damage or usual mini-defects of the silicone and ABS manufacturing process) or spilled (in case of liquids.
To do this, you just have to write us an email indicating your order number and the incident in question to the email funsexshopweb@gmail.com. It is necessary that you attach photographs or a video of the product so that we can verify the incident and expedite the procedures.
Once we have received your request, we will proceed to evaluate it and contact you as soon as possible to carry out the appropriate verifications, and if necessary we will generate an RMA to be able to track the incident and the replacement process.
Returns or withdrawals
You have the right to withdraw from the purchase and return the product or products purchased within the first 365 calendar days since you received them .
The right of withdrawal and return will not be applicable to products that, due to their nature, and in compliance with current regulations, cannot be returned or may deteriorate, unless a technical failure is detected before use. Nor will it be applicable to any product that has been unsealed or opened after delivery , such as intimate hygiene products, erotic toys, vibrators, menstrual cups, lingerie or any other similar product that cannot be returned for hygiene reasons; except for a technical failure detected during use.
How will we contact
Before making any return you must contact us by email at funsexshopweb@gmail.com , indicating your order number.
Once we receive your return request, We will provide you with the available options according to your case . Although not all of them are always available, the options are:
- Return the amount corresponding in the same means in which the payment was made in the case of withdrawal.*
- Replace for the same item in the case of requesting the guarantee.*
- Trigger a gift card For future purchases.
- Trigger a discount code For future purchases.
*Options not available in all cases. Subject to the type of product purchased, the shipping destination and the purchasing channel used. Ultimately, FunSex Shop reserves the right to choose the replacement option.
The options to make the return back to our warehouse are:
- Deliver the package in a Post office * (applicable costs depending on the case)
- Send by your own means to our warehouse (*Any cost derived from importation, such as customs charges or tariffs, will be deducted from the return)
Any refund to the customer, as a result of a return, will be made within the maximum period of 14 working days once we receive the product in our warehouse .
Costs derived from the return
The withdrawal or cancellation of an order that has already left our warehouse has some return costs of €4.99 derived from transportation , which will be deducted from the associated refund once we receive the product.
These costs cover part of the initial shipping and return to our logistics center. We assume the rest. 😊
They will not generate return costs the following cases:
- The order has not left our warehouse , that is, you have not received the tracking number as your order is already prepared.
- The withdrawal is due to a technical failure or defect of the product received ( Guarantee ).
- Due to supply problems or logistical delays, the delivery of your order will be 20 calendar days from the date of purchase .
- Send the return by your own means to our warehouse, communicating the tracking number to funsexshopweb@gmail.com . Below we explain how 😉
* If you have received the order in multiple packages, a return will have to be made for each of them, with the relevant shipping costs in each case.
The return of the products will give rise to a refund equal to the purchase price of the returned product(s) less transportation costs.
Whenever a product is returned, the customer will receive an email confirming the return and the amount.
If the reason for returning or replacing the product is an apparent technical failure that later turns out not to exist, and we verify that the product works correctly, the costs generated by the return (€4.99) and the cost of the replaced product will be charged using the payment method used by the customer.
Return by own means
Another option to proceed with the withdrawal or return, always contacting our customer service in advance , proceed with the shipment of the product or return it directly to our warehouse, informing later of the tracking number generated.
During the return process, our customer service will inform you how to proceed, but here we indicate the steps to follow:
1. Package the product or products to be returned , preferably in its original packaging, but if this is not possible, any box will do as long as it is well closed. Once the box is closed, write the RMA# number that we provided you by email on the outside of the box, near where you put the label. If you wish, you can also print the RMA email and put it inside the box. It is important that the RMA# number is clearly visible so that we can identify it later.
2. Once the package is prepared, go to the office of the transport agency you choose and deposit the box there, providing this shipping address :
FunSex Shop
Jacinto Verdaguer 55 local
08330 Premiá de Mar
*FunSex Shop will not assume any total or partial cost derived from imports or customs procedures. Consult with the transport agency before proceeding with the shipment.
It is very important to provide our customer service with the tracking number generated with the return.
3. You will receive an email when we have received your package and we have verified the products for the corresponding refund.